Last updated: January 15, 2024
Your Privacy Matters: TradePro is committed to protecting your privacy and handling your personal information with care.
This Privacy Policy explains how TradePro collects, uses, protects, and shares information when you use our automated trading platform. We are committed to protecting your privacy and handling your personal information with care.
We implement enterprise-grade security measures to protect your personal and trading data at all times.
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, phone number, password | Account creation and authentication |
| Trading Configuration | TWS IP address, Client ID, API settings | System setup and connectivity |
| Communication Data | Support emails, chat messages, feedback | Customer support and service improvement |
| Payment Information | Billing address, payment method details | Subscription processing (processed by third parties) |
We share limited information with trusted service providers who help us operate our platform:
| Service Provider | Data Shared | Purpose |
|---|---|---|
| Heroku (Frontend Hosting) | Account data, usage logs | Platform hosting and operation |
| Digital Ocean (Backend Hosting) | System logs, execution data | Trade processing and connectivity |
| Payment Processors | Billing information | Subscription payment processing |
| Email Service Providers | Email address, name | Customer communications |
We may disclose information when required by law, such as:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of service + 3 years | Legal compliance and support |
| System Logs | 30-90 days | Troubleshooting and optimization |
| Trading Signals | Not permanently stored | Real-time processing only |
| Support Communications | 3 years after resolution | Service improvement and records |
| Billing Records | 7 years | Legal and tax compliance |
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected information from a child under 18, we will delete such information immediately. If you believe we have collected information from a child under 18, please contact us immediately at privacy@tradepro.com.
We may update this Privacy Policy from time to time. When we make changes:
To facilitate subscription-based access to our services, we may integrate with third-party membership platforms such as NAS.io.
If you sign up for a membership through NAS.io or similar services, the following applies:
For EU users, our legal basis for processing personal data includes:
| Processing Purpose | Legal Basis | Data Categories |
|---|---|---|
| Service Provision | Contract Performance | Account data, trading configurations |
| System Security | Legitimate Interest | IP addresses, access logs |
| Legal Compliance | Legal Obligation | Transaction records, audit trails |
| Marketing Communications | Consent | Contact information, preferences |
Protecting your privacy is fundamental to our business. We are committed to transparent practices and will continue to evolve our privacy protections as technology and regulations advance.
If you are located in the European Union, you have the following rights under GDPR:
We comply with applicable US federal and state privacy laws, including:
We follow financial services data protection guidelines:
Follow these recommendations to protect your account and personal information:
Take control of your privacy with these proactive steps:
Your dedicated privacy support team is ready to help with any questions or concerns.
We aim to respond to all privacy inquiries within 30 days.
For urgent matters, please mark your email as "URGENT PRIVACY MATTER" for expedited handling.
These practices are strictly prohibited and will never be implemented:
These are the privacy practices we are committed to maintaining:
Help us protect your privacy by following these guidelines:
If you suspect unauthorized access to your account or a privacy breach, follow these steps immediately:
To permanently delete your account and data, follow this process:
Note: Account deletion is permanent and cannot be undone. Ensure you have backed up any important data before proceeding.
TradePro is committed to protecting your privacy and maintaining the trust you place in us. We will continue to evolve our privacy practices as technology and regulations advance, always with your privacy and security as our top priority.
We will never compromise on data security. Your information is protected with enterprise-grade encryption and security measures that meet or exceed industry standards.
We will always be transparent about our practices. You will always know what data we collect, how we use it, and who we share it with.
We will respect your privacy choices. Your preferences and rights matter to us, and we will honor them completely.
We will respond to your concerns promptly. Your privacy questions and concerns are important to us, and we commit to addressing them quickly.
We will keep improving our privacy protections. As new technologies emerge and regulations evolve, we will continue to enhance our privacy practices to provide you with the best possible protection.
Your trust is the foundation of our business. We are honored that you choose to work with us for your automated trading requirements, and we take the responsibility of protecting your privacy very seriously.
Questions about our privacy practices? Contact us at privacy@tradepro.com
By using our automated trading services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You also acknowledge that you have read and understood our data handling practices and your privacy rights.